Comcast, or “XFinity” as they like to call themselves these days, had thrown me for a bit of a loop lately. The live-chat method had always worked for me in getting discounts and promotions on Comcast services, but lately they’ve been sticklers.
I had written an old post on Get Rich Slowly in the past that highlighted how to cut your Comcast bill – and gave the actual chat transcript that cut my cost by 33%. Lately, I hadn’t had as much luck with their live chat team. Perhaps part of the problem I’ve run into was that I had been getting discounted high speed internet (while still paying full price for cable). Then again, maybe they read that post and decided to “toughen up” the live chat team.
Sure, I could get rid of cable completely. But college and pro football is right around the corner and I’m an addict! So I decided to go back to my old method of getting a Comcast discount – a good ole’ fashion phone negotiation.
Before I go into the negotiation and what the result was, I’ll first highlight what my package and price was:
- Digital Basic Cable with HD DVR: $83/month (full price)
- Blast Cable Internet (25MB/s): $30/month (discounted)
Total price: $113 per month.
Note: Comcast has since updated their speeds and pricing, so research what the current offerings are in your area, and substitute in the script. It’s the technique that works, not the pricing specifics.
How to Cut your Comcast Bill: Step-by-Step Script
I’ll now walk you step-by-step how I was able to get that down to $80 per month.
1. I picked up the phone and called XFinity customer service number @: 1 (800) 934-6489.
2. I state (“disconnect service”) when prompted by the automated voice prompts.
This should get you connected to an XFinity retention specialist, who have a little more power to offer discounts than other customer service reps, or so the theory goes.
3. I lead my negotiation with the competition.
Comcast fears losing customers to AT&T U-Verse, who is offering up some great discounted packages to new customers.
My discussion was almost identical to this – and this Comcast script has reportedly worked well for hundreds of readers:
- Me: I’d like to discontinue my service.
- Comcast Rep: OK, may I ask why?
- Me: Because I need to lower my bill and AT&T has some great offers for me.
- Comcast Rep: OK. Well AT&T doesn’t offer as many HD channels, but I can look to see what kind of package we may be able to offer you.
- Me: OK, I’ll hear you out.
- Comcast Rep: OK, so we have a package where you can get Comcast Digital Preferred (more channels that what I was getting with ‘basic’) plus high-speed internet (at a slightly lower, but still fast enough 8 MB/s) for $89.99 6 months. This is the price we offer new customers.
- Me: Yeah, but I don’t need more channels. Do you have a package with less cable channels? I don’t need that many.
- Comcast Rep: Let me check. <hold> We do not, but I can cut the $11 DVR fee to bring your total to $79.99. Would you like to do this?
- Me: Are you sure you don’t have any cheaper packages?
- Comcast Rep: Yes.
- Me: OK, please make the switch.
- Comcast Rep: OK, we can add on digital voice for $30.
- Me: No thanks (I have Ooma digital phone service, and it’s free).
Score another one vs. Comcast customer service.
4. I Saved 30%!
I was able to cut $33 (30%) off my cable/internet package, while getting more channels and a slower, but sufficient internet speed (Comcast has since upped their speeds), with one simple call. Over six months, it will save me $200, at which point, I will negotiate again.
5. Stay Congenial
I want to point out that I was friendly, yet confident with the service rep. It may sound cliche, but treat others as you would want to be treated and you will get better results. Act like a jerk, and you’ll strike out.
I have since been able to do this again, and after Comcast started charging me again for a modem, I got rid of their modem fee by purchasing my own modem and router – saving me another $13 per month (yes, Comcast has recently raised their modem rental price). This is something you 100% must do too.
I bought a Comcast supported modem – I opted to go for the Arris DOCSIS 3.0 SB6190 cable modem (you may also want to check out the Motorola MB7420 model) and paired it with the NetGear AC1200 router for wifi. Both were top sellers in the cable modem and router categories on Amazon and had outstanding reviews. I paid a total of $120, which means the devices will pay for themselves in less than a year and then are free for many years to come, with no Comcast modem rental fee! I’ve also written more broadly on how to get rid of your ISP modem rental fee (even if you’re not with Comcast).
Cut your Comcast XFinity Bill Discussion:
- What did your Comcast negotiation look like? How much did you save and how did you get it?
- Comcast CSR’s: Now is your chance to tell all! How can customers get the best deals and how does Comcast set these policies (retention specialist can negotiate/others cannot). Please share! (you’ll remain anonymous, of course)