They did it again. Just 1 year after raising their already ridiculous modem rental fee by 10% (from $10 to $11), Comcast XFinity has now raised their modem rental fee to $13 – an 18% year-over-year price increase.
The new modem rental price increase quietly hit customer’s bills in December, with notification buried deep on pages 4 and 5 of the prior month’s bill.
Can Comcast raise modem rental and other fees, even if you have a contracted package price?
It turns out they can. XFinity states the following on a “Service Price and Fee Changes” page:
If you are currently receiving Xfinity services with a promotion or a minimum-term agreement associated with a specific rate, or in the guaranteed period of one of our SurePrice plans*, the prices for those specific services will not change during the applicable period. However, the following may change at any time during the promotion period:
- Taxes and fees
- The Broadcast TV Fee and the Regional Sports Network Fee
- Equipment charges
- Charges for service to additional TVs
- Other additional services
Bolded emphasis on “Equipment charges”, i.e. gateway/modem/router.
What can you do to fight this injustice? It turns out, a lot.
Cutting your Comcast Modem Rental Fee to Nothing is Easy
$156 per year ($13 x 12 months) is a steep price to pay to simply borrow an XFinity modem (would you pay a friend or neighbor to do the same? Probably not). And while Comcast’s modem rental prices keep going up, the actual price for you to purchase equipment that is at least as equally as functional for your home has actually declined.
This makes the prospect of ditching your rented Comcast XFinity modem/router for your own even more lucrative than it has been in the past.
I’ve previously written about how to replace your XFinity modem with your own as the most efficient way to get rid of your XFinity modem rental fee. The process is the same as replacing any ISP’s modem with your own, so this lesson is applicable to any ISP that allows you to do so:
- Buy a compatible modem and router (see links and recommendations below)
- Call your ISP’s tech support to activate your new modem (if it does not activate automatically when you plug it in). XFinity’s customer service # is 1 (800) 934-6489.
- Connect your devices.
- Return your leased ISP modem – and get a receipt in case they try to charge you! Here is a list of XFinity’s store locations where you can return your device.
- Contact customer service to make sure they remove the modem rental fee. And double-check your next billing statement.
What Should I Replace my Comcast Modem/Router with?
Comcast touts their gateways (a modem + router combo housed in 1 unit) as something special. They aren’t. Any of the following Comcast-supported modem/router combinations will have similar function at today’s (and the foreseeable future’s) connection speeds:
Modems:
The below models can handle speeds up to 686 Mbps – which means they will be compatible with XFinity speeds for many years. All are priced at around $60 and under and are top sellers on Amazon.
- ARRIS SURFboard SB6183 (16×4)
- Motorola MB7420 (16×4)
- NETGEAR CM500-1AZNAS (16×4)
- TP-Link TC-7620 (16×4)
Routers:
The below models handle speeds of at least 300 Mbps + 900 Mbps with dual band (2.4 & 5 GHz), and have strong wifi range – which will make them current and forward compatible for many years. All are highly rated Amazon best sellers and under $60.
With these prices, this means you will pay AT MOST $120 for the modem and router combo of your choice, pocket at least $36 in savings within the first year, and then save at least $156 annually for many years to come. Why wouldn’t you make the switch?
Related Posts:
if you have Comcast Xfinity home phone service, you must use a specific type of modem that has the phone connection built into it. There seems to be only one , an Arris model that sells in the $200 plus range.
Don’t pay for XFinity home phone. Complete ripoff. If you want VOIP, you can get it for nearly free with Ooma, and Ooma will work with ANY of these modem/router combos: https://20somethingfinance.com/ooma-review-1-year-after-making-the-switch/
This is a great public service, I’ve saved over $300. with my Arris 6183 and never had a glitch. To save even more there are rebuilds for about $30.. Plug it in, make the call and start counting the savings. Also; why would anyone use their phone service when Magicjack costs $15. A Year! Or.. you could just keep complaining about the cable bill!
I bought two refurbished Ari’s modems for $30 each. One is a backup. Only had one die in 10 years…. So I have $90 in modem costs total.
For the technical neophyte, please remember, if you do buy your own modem and or router, you may need to contact the manufacturers for device related technical support.
You wouldn’t call Ford to help you with a Chevy, would you?
The modem/router customer service is actually excellent. They will walk you through, on the phone, how to set up the equipment, how to solve any glitches, how to re-connect it if there’s an outage or something, what to do in any situation. Their instructions included in the package walk you through exactly how to change your devices’ passwords to prevent hacking, something that Comcast never even mentions. With Comcast’s equipment you’re completely on your own to figure that out.
I haven’t rented a modem from them for more than ten years now, and not only do I enjoy the savings, what I most appreciate is the ready help of the equipment companies and dealing with them instead of having to speak with Comcast. Not that there’s much need: the equipment quality is excellent. It’s just if you need help in connecting or setup in any odd situation, their customer service will get it done for you, and quickly.
Just noticed that Xfinity increased the modem rental from $11 to $13. The pricing information was on the last Page 6 of my December statement.
When I signed up for Xfinity for a 2-year contract, I expected the price fixed for 2 years. Oh boy, Xfinity always can find ways to skim its customers. My modem is still the same, and I did not ask for a new one. How can Xfinity justify to charge more on an old modem?
I am stuck with the 2-year contract. However, I would not wait to switch out once the contract expires.
Even if in a contract, you can still replace the modem with your own, in order to cancel out the modem rental fee.
We use a cheap modem/router combo from Arris and it works fine. Unless you know you’re gonna use the service for only a few months (i.e. moving away soon and switching provider), I don’t see why anyone would rent a modem.
I actually tried the TP Link AC1200 and my speeds were about 150mbps when I was paying Comcast for 250mbps. So I got a tech to my house to use the Xfi modem/router and voila, 290mbps. I seriously think they put restrictions on 3rd party modem/routers.
It was more likely your modem. If your modem was delivering 250Mbps, the AC1200 would have been close to that. The AC1200 is capable of 1200Mbps (provided the modem delivers up to the speed).
I live in Washington DC and am in the process of signing up for Comcast. I told them I was going to bring my own modem and they told me that’d fine but there would be a $60 charge for me to do so. Have you ever heard of anything like this? Could I have misunderstood then and the charge is for something else that’s standard? Sounds like BS to me.
Interesting. Curious if there are other data points here. If a new policy, I would refuse to sign up w/ them if they add this fee. I would imagine that reps have freedom to waive it.