How to Cut your Comcast Bill
I was 0-for-2 in previous attempts with Comcast to get a break on my cable bill. I had no leverage. Comcast (aka “XFinity”) knows they’re the only cable provider game in town, which doesn’t give you much in the way of price negotiation power. But, in some locales, that’s not true anymore.
Recently, AT&T has rolled out their U-Verse cable fiber internet service and TV bundles in my area. I decided to do some price comparisons. I found out that I could get an equivalent plan through U-Verse for about $40 cheaper than what I was paying with Comcast. A very similar service at a cheaper price – that’s Comcast’s kryptonite! Here’s how I got my cable bill lowered and how you can too.
1. Replace your Comcast Modem with your Own
Comcast has raised their modem rental fee to $13 per month ($156 per year) for the privilege of paying them additional money to use their service. That’s crap! You can try to negotiate it away, but that just limits your ability to get other Comcast discounts to cut your bill. That’s why I picked up an ARRIS SB6190 cable modem and paired it with a NetGear AC1200 router for high-speed internet and WiFi. But, any of the following modem/router combos will work:
All are priced around $90 and under, compatible with XFinity Comcast (& other ISP’s), and are top sellers on Amazon.
- ARRIS SURFboard SB6190 (32×8) – up to 1.4 Gbps
- Motorola MB7621 (24×8) – up to 1 Gbps
- ARRIS SURFboard SB6183 (16×4) – up to 686 Mbps
- NETGEAR CM700 (32×8) – up to 500 Mbps
All handle speeds of at least 300 Mbps + 900 Mbps with dual band (2.4 & 5 GHz, respectively), strong WiFi range, & are highly rated Amazon best sellers, under $70.
This setup allows me to get rid of my Comcast modem rental. The devices will pay themselves off in roughly a year. Here’s more info on how to replace a comcast modem with your own.
2. Don’t Pay for Comcast XFinity Voice
Comcast XFinity Voice is simple VoIP (voice over internet protocol). And it costs significantly more than other alternatives. My favorite is the Ooma device. I’ve used an Ooma for over a decade with Comcast internet and it works just as well. It only costs a few bucks per year in taxes, so you save significantly over Comcast Voice and allow yourself more negotiation power in the future. You simply plug the Ooma device in to the back of your router, plug your phone into the Ooma, and you’re all set.
3. Replace the XFinity DVR or TV Box with your Own
You can now replace your XFinity DVR & TV Box with your own compatible streaming device like a Roku or Smart TV, saving $5 per month, per device.
4. Research Comcast & Competitor Deals
You want to know exactly how much your current plan would cost with other providers offered roughly in your area. This is your leverage. You can try the nice and charming route or raise your hands and scream and shout, but if you don’t have pricing leverage, you won’t get anywhere. Write down specifics to reference on the phone.
5. Ask for a Comcast “Loyalty Specialist”
These are the Comcast employees who have the power to cut you a deal. A regular customer service rep. won’t do anything for you, nor are they incentivized to do so, like a “loyalty specialist” or “retention specialist” is.
6. Tell Comcast that you want to Cancel
Be resolute. You’re not “considering canceling”. You are going to “switch to a competitor because they have lower prices”. If you’ve been a long time customer, often times, the XFinity rep will offer you a loyalty discount if you stay. Most recently, I was offered the “new customer promo”, despite being an existing customer.
7. Get Ready for the Negotiations
Since, I was already half way out the door, I was offered a $50/mo. discount immediately. Not bad for starters.
8. Watch out for Add-Ons
You will probably get offered something you don’t want (i.e. Showtime). Realize that this is just an add on masquerading as part of a package deal. It’s not. If you don’t want an add-on, be adamant about it. I was given another $5 off. I didn’t fight the higher tier because there were a few channels I wanted.
9. If at First you don’t Succeed, Try Again
This was my third attempt before success. The good news if you don’t succeed is that you can always try back again later, with more experience and knowledge about the objections you will get. A little competition in the marketplace is always a good thing.
Practice all of these steps and I promise you will save money with Comcast!
Comcast Bill Discussion:
- Have you had success in negotiating with Comcast or a similar cable provider?
- Have you given up cable completely due to their rigid price structure?
- Have you switched to U-Verse, or will you at first opportunity?
- What tips do you have to save money with Comcast?