Beware of the Erroneous Comcast Xfinity Modem Rental Fee (Even if you Own the Modem)

Whether you are a Comcast Xfinity customer dealing with surprise modem rental fees or not, this article should still be of interest, because Comcast isn’t the only ISP with a history of erroneous (incorrect) modem rental fees.

In the past, I have provided guidance on how to replace a Comcast Xfinity modem with your own, which is the best way to get rid of your Comcast Xfinity modem rental fee. If you haven’t yet done this with Comcast (or your ISP), don’t hesitate. Comcast raised modem rental fees to $15 per month ($180 per year) for the “xFi” gateway at the beginning of 2023 ($25/month for “xFi Complete”), which means we’re about due for another modem rental fee increase sometime soon. If 90% of Comcast’s 32 million Xfinity high-speed internet customers leased modems, then they are making over $5 billion in modem rental fees alone in 2024. You don’t need to add to that windfall.

I also discovered that Comcast is using your leased modem as a public Wi-Fi hotspot (at your expense)! Here is how to opt out of Comcast using your modem as a public Wi-Fi hotspot.

Replacing a Comcast owned and leased modem with your own is incredibly easy (I have spent days researching every compatible modem and recommend the Arris S33 modem and pairing it with a TP-Link AX3000 (Wi-Fi 6), TP-Link AXE5400 (Wi-Fi 6E), or TP-Link BE9300 (Wi-Fi 7) router (see the links above for a complete list of recommended options and details). Doing so will save you $180 per year, minimum. Not to mention, it is immensely satisfying to deny Comcast that extra $180 per year. Doing so requires a relatively small up-front investment and minimal technological know-how. And getting rid of one more fee gives you more leverage to negotiate your bill lower in other areas and take advantage of other Comcast discounts.

Comcast Xfinity modem rental fee error

However, even if you’ve made the wise move to your own modem to avoid Comcast’s sting, it turns out Comcast might make a sneak attack on you anyways.

Many Comcast customers (myself included) sign up for autopay and might be completely missing unjustified fees. At the same time, trying to break down a Comcast billing statement is like reading a foreign language. It’s so difficult that they created an in-depth guide to understanding their bill.

Check your bill here and look under your registered devices under “Internet & Voice” to see if everything is set up properly and your modem is listed correctly (not as an Xfinity leased device).

If you have been incorrectly charged, contact Xfinity customer service immediately to remedy the issue and get reimbursed for overpaying. Comcast’s customer service isn’t the best, so do not let them off of them hook. Object until you are satisfied.

Side note: it’s funny what happens when a little competition (or even the threat of it) is injected into a market that Comcast has a virtual monopoly in. Recently, AT&T U-Verse moved in to my neighborhood, and Comcast offered me new customer pricing on a contract renewal in order to compete on price.

Whether you have a viable alternative or not, you should get rid of your Comcast-leased modem and frequently check your bills to make sure you don’t have any erroneous modem rental fee charges for a modem you own.

Update: you can now also get rid of your Xfinity DVR & TV Box fee by using your own compatible streaming device like a Roku, Amazon Fire stick, Apple TV, or Chromecast, saving $10 per month ($120 per year) per device.

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