Ticketmaster Class Action: No More Ticket Vouchers, but Discount Codes Still Live

Update: the vouchers and discount codes from the Ticketmaster Class Action settlement are no longer active – but I will leave all of the settlement details below for historical reference. Ticketmaster states: “As of June 17, 2020, Ticketmaster fulfilled all requirements of the Schlesinger v. Ticketmaster class action settlement. The expiration date of the Discount Codes and UPS Discount Codes, which have been available for redemption by class members since June of 2016, was negotiated between the parties and approved by the Court. Per the Court’s order, all Discount Codes and UPS Codes expired and were removed from all class members’ accounts on June 18, 2020”.

Ticketmaster (now owned by Live Nation) finally settled and notified customers of the terms of their class action lawsuit. A copy of the email sent to class action members (Ticketmaster customers who made purchases between specified dates) is included below. If you’re like me, you probably dismissed it or forgot about it. Alternatively, maybe you didn’t receive it at all, since it includes purchases all the way back to 1999 (yeah, you might want to reset that password on your old AOL account to see if you got the email).

In summary, the class action lawsuit plaintiffs had claimed that some of Ticketmaster’s fees are deceptive and misleading (hard to argue with that), including:

• UPS Fees: Ticketmaster’s description suggests that the fee for UPS delivery of tickets is a pass-through of the amount that UPS charged Ticketmaster for that delivery.
• Order Processing Fees: Ticketmaster’s description suggests that it’s Order Processing Fee was based on or related to Ticketmaster’s costs in processing orders, but was not based on those costs and was actually a profit generator which Ticketmaster required customers to pay.

With the settlement, if you had purchased Ticketmaster tickets between October 21, 1999 and February 27, 2013, you should anticipate receiving at least one of the following:

1. Discount Codes: each worth $2.25 (can only use a maximum of 2 per transaction).
2. UPS Discount Codes: each worth $5 (can only use a maximum of 2 per transaction).
3. Ticket Codes: potentially redeemable for two tickets, with a maximum of two ticket codes (4 tickets) eligible for use per event. Codes are only available for use for General Admission seating at designated concert events at Live Nation owned or operated venues as defined on the dedicated website located at: http://settlement.livenation.com/.

Update: as of 2018, Ticketmaster fulfilled their voucher obligations. The discount codes, however, appear to be active still, and have an expiration date of 6/18/2020.

Unfortunately, it looks like there are either zero eligible concerts for me to redeem the free ticket codes for at the moment, or Ticketmaster/Live Nation hasn’t built that part of the site out yet.

All codes must be used on or before June 18, 2020. Hopefully, there are a few decent events available for free ticket redemption prior to that date. If Live Nation can fulfill their settlement obligations while filling some empty pockets at events in their venues and get people to pay for concessions and parking, it’s a clear win for them – so I suspect (hope) there will be some free Hall & Oates and/or Def Leppard tickets in the very near future for this guy.

Here is the lengthy email, in full, that was sent to members of the class action:

“Dear Class Member,

You are receiving this email because you are a Class Member in the Schlesinger v. Ticketmaster Class Action Settlement.

The settlement has been finally approved and all appeals have been resolved. To the extent you are eligible to receive them, your Discount, UPS Discount, and Ticket Codes will be placed in your Ticketmaster.com account and will be available for your use starting on or around June 18, 2016. An active link to access your Ticketmaster account where your codes will reside is provided below:

https://www.ticketmaster.com/member/vouchers

Please note that you must log into your Ticketmaster.com account to access the Codes you have received. If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

Discount and UPS codes, if you have received them, are eligible for use on any events purchased over www.ticketmaster.com and over Ticketmaster’s mobile website, which can be accessed by either typing in ticketmaster.com, m.ticketmaster.com or www1.ticketmaster.com on your mobile phone or tablet. Please note that Codes may not be redeemed over mobile apps, so you should use your desktop or laptop, or type in the website on your mobile device, if you want to use your Codes. Ticket Codes are available for use at certain events, which, once the events are identified, can be found at:

http://concerts.livenation.com/microsite/settlement

All Codes that you receive as part of this settlement are available to you at the My Account Page at www.ticketmaster.com. Nevertheless, we recommend that you print them out, write them down or photograph them so they are readily available to you during a transaction.

For more information about each of the three different types of Codes you may have received under the Settlement, please review the information below.

Discount Codes

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013 (the “Class Period”), should anticipate receiving at least one Discount Code in his or her Ticketmaster.com account on or around June 18, 2016. Individual Class Members will receive one Discount Code for each purchase transaction they made during the Class Period, up to a maximum of 17 Discount Codes. Each Discount Code is good towards a $2.25 credit on a future online ticket purchase of primary tickets (i.e. first sales of tickets and not resales on the secondary market) at www.ticketmaster.com. Please note the following regarding using any Discount Codes you are eligible to receive.

• Discount Codes may be redeemed only by you and are non-transferable.
• Up to two Discount Codes can be used per transaction.
• Each Discount Code is redeemable on the Ticketmaster website (www.ticketmaster.com or concerts.livenation.com). Please note they also are available for redemption on the mobile website (m.ticketmaster.com and www1.ticketmaster.com) but not on mobile apps (iOS or Android).
• For any transactions where you elect to use a Discount Code, you will be asked to input that Discount Code on the Billing Page during the checkout stage of your transaction. For ease of use, we recommend that you cut and paste the Discount Code(s) you intend to use in your browser or write them down as you start the purchase transaction so that they will be readily accessible to you at checkout.
• Each Discount Code may be used only one time. Once used, it will be extinguished and will disappear from the list of Active Vouchers within your account.
• The Discount Codes are subject to the conditions set forth in the Settlement Agreement and Release found on http://www.ticketfeelitigation.com/court.
• Discount Codes must be used on or before June 18, 2020 or they will be extinguished.

UPS Discount Codes

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013, and arranged over the Ticketmaster.com website to have their tickets shipped via UPS, should anticipate receiving at least one UPS Discount Code in his or her Ticketmaster.com account on or around June 18, 2016. Individual UPS Subclass Members will receive one UPS Discount Code for each purchase transaction involving UPS during the Class Period, up to a maximum of 17 UPS Discount Codes. Each Discount Code is good towards a $5.00 credit against your next UPS charge when ordering tickets at www.ticketmaster.com. Please note the following regarding using any UPS Discount Codes you are eligible to receive.

• UPS Discount Codes may be redeemed only by you and are non-transferable.
• Up to two UPS Discount Codes ($10.00 total) can be used per transaction where you have elected to pay UPS charges. Two Discount Codes and two UPS Discount Codes may be used on the same purchase (four total Codes).
• Each UPS Discount Code is redeemable on the Ticketmaster website (www.ticketmaster.com or concerts.livenation.com). Please note they also are available for redemption on the mobile website (m.ticketmaster.com and www1.ticketmaster.com) but not on mobile apps (iOS or Android).
• For any transactions where you elect to use a UPS Discount Code, you will be asked to input that UPS Discount Code on the Billing Page during the checkout stage of your transaction. For ease of use, we recommend that you cut and paste the UPS Discount Code(s) you intend to use in your browser or write them down as you start the purchase transaction so that they will be readily accessible to you at checkout.
• Each UPS Discount Code may be used only one time. Once used, it will be extinguished and will disappear from the list of Active Vouchers within your account.
• The UPS Discount Codes are subject to the conditions set forth in the Settlement Agreement and Release found on http://www.ticketfeelitigation.com/court.
• UPS Discount Codes must be used on or before June 18, 2020 or they will be extinguished.

Ticket Codes

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013, should anticipate receiving, on or around June 18, 2016, at least one Ticket Code potentially redeemable for two tickets for concert events at Live Nation owned or operated venues, subject to availability and limitations (described generally below and in more detail in the Settlement Agreement and Release). Individual Class Members will receive one Ticket Code for each purchase transaction during the Class Period, up to a maximum of 17 Ticket Codes. Once available, you may redeem your Ticket Codes on eligible transactions at www.ticketmaster.com. A dedicated website located at http://concerts.livenation.com/microsite/settlement has been established so you can readily see events, once they are identified, where Ticket Codes may be used. Please note the following regarding using any Ticket Codes you are eligible to receive.

• Each Ticket Code may be redeemed for two tickets, with a maximum of two Ticket Codes (four tickets) eligible for use per event.
• Each Ticket Code may be redeemed for General Admission seating at designated concert events at Live Nation owned or operated venues as defined on the dedicated website located at: http://concerts.livenation.com/microsite/settlement.
• The events and venues selected where Ticket Codes may be used will be within Live Nation’s sole discretion and may include Live Nation clubs such as House of Blues.
• Each Ticket Code may be used only one time. Once used, it will be extinguished and will disappear from the list of Active Vouchers on your account.
• A list of events for which the Ticket Codes may presently be redeemed (provided you do so before they have been secured by others) is available at http://concerts.livenation.com/microsite/settlement.
• Tickets purchased using Ticket Codes may be delivered at no charge at will call or by TicketFast. Any other form of delivery may subject you to an additional delivery charge.
• Ticket Codes are NOT transferable.
• Tickets may be claimed on a first come, first served basis. Once the “free tickets” made available for a specific event have been claimed, you will not be able to use your Ticket Codes to acquire tickets for that event.
• To receive periodic notifications by email when new events for which Ticket Codes may be used are available, subscribe here: https://secure.gcginc.com/tkm/SubscriptionSignup.aspx. Please note that notifications regarding new events are not instantaneous. New events where Ticket Codes may be used will be added to the dedicated website frequently, but notification emails will be sent to subscribers only periodically. Ticket Code holders who are interested in attending popular events are encouraged to check the dedicated website frequently for new event listings.
• Initially it is anticipated that Ticket Codes will need to be used on or before June 18, 2020 or they will be extinguished. Depending on the redemptions of benefit Codes and the distribution of tickets through that date, expiration of Codes may be extended for up to two years.
• Ticket Codes are redeemable (for events where free tickets remain available) on the Ticketmaster website (www.ticketmaster.com or concerts.livenation.com). Please note they also are available for redemption on Ticketmaster’s mobile website (m.ticketmaster.com and www1.ticketmaster.com) but not on mobile apps (iOS or Android).
• For any transactions where you elect to use a Ticket Code, you will be asked to input that Ticket Code on the Billing Page during the checkout stage of your transaction. For ease of use, we recommend that you cut and paste the Ticket Code(s) you intend to use in your browser or write them down as you start the purchase transaction so that they will be readily accessible to you at checkout.

If you have any questions, please contact the Settlement Administrator at ticketfeelitigation@gcginc.com. Please retain this email for your records.

Sincerely,
Schlesinger v. Ticketmaster
Claims Administrator”

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