One of the best kept consumer secrets out there is the little-known CLUE report, which is made available to insurance companies on every single insurance consumer. The CLUE report is the insurance-world equivalent of a credit report on insurance consumers and can have a profound impact on your personal property and auto insurance rates. However, despite its importance, very few consumers said they were very familiar with the CLUE report and only 14% had heard of it. If you don’t know what a CLUE report is and how it can be used against you – I strongly recommend you read on.
Crusading for vulnerable consumers has become a deeply passionate pursuit of mine, so I decided to dig in to and find out answers to the following questions (and even ordered my own report in the process):
- what is a CLUE report?
- what information is reported?
- when is information reported?
- can your CLUE report be used against you to charge higher rates?
- how far back do CLUE report claims and inquiries go?
- when should you check your CLUE report?
- how can you dispute any incorrect information?
- how can you get a free CLUE report?
Hopefully you find this CLUE report overview helpful.
What is a CLUE Report?
CLUE is an acronym for the Comprehensive Loss Underwriting Exchange database, where insurers provide and obtain information regarding your insurance claims history. A CLUE report is a registered trademark of and generated by LexisNexis, an insurance consumer reporting agency (similar to credit reporting agencies like TransUnion, Equifax, and Experian, but for insurance instead).
There are actually 2 types of CLUE reports:
- CLUE Property Claims Report (i.e. for homeowner insurance claims)
- CLUE Auto Claims Report
The reports cover your personal property and personal auto claims history and are used by insurers to document your claims and inquiries and determine your risk profile, which impacts your insurance premiums.
What Information is Included in CLUE Reports?
The following information is contained in CLUE reports for each insurance consumer:
- date of birth (partially edited out for security reasons)
- Social Security Number (completely edited out for security reasons)
- policy holder
- policy number
- claim number
- claim date
- driver’s license, vehicle make and model, VIN# in the CLUE Auto Claims Report
- description of the covered property and/or address of property in the CLUE Property Claims Report
- type of claim
- amount of claim
- loss status
- possible related claims
- list or record of companies that have inquired about your loss history in the last two 2 years
- your inquiry history (if submitted by insurer)
When Does an Insurer Contribute to a CLUE Report?
Insurers report to LexisNexis in the following scenarios:
- when they pay a claim
- when they set up a possible claim
- when they formally deny a claim
- when they receive an inquiry into a possible claim (not all submit this)
Inquiry history is key. If you call your insurer merely to inquire about damage and whether you should file a claim, a notation will get made. LexisNexis advises insurance companies not to report claims information when you contact them to simply ask a question about coverage or your deductible. However, they often do. This could come back to haunt you if someone asks you for a copy of your report later, you want to change policies, or have another claim later on.
Can your CLUE Report be Used Against you to Charge Higher Rates?
Unfortunately, yes. Insurers will typically request a CLUE report when you apply for new coverage or request a quote. The company will use your claim history and/or the history of claims at a specific property to decide if they will offer you coverage and how much in premiums you’ll pay for that coverage. Past claims are used as an indicator of future claims and to determine your risk profile. If you’ve had auto or personal property claims, you will typically pay more for future coverage.
Here are just a few of the ways your CLUE reports can be used against you:
- Inaccurate information can be included in the report.
- Fraudulent insurance claims made by others in your name may be included in your report.
- Any recent claims against the property that you are purchasing can increase your rates on that property.
- A report may use information other than claims data to rate you as a risk – even if the company doesn’t pay a claim. For example, a loss may fall below your deductible and the claim is denied or you are advised not to submit a claim. Even simple phone calls to inquire can be used against you.
- Even when repairs are made and the property is restored to the original condition or you are not at fault in an accident, the CLUE report can include information about the claim.
All of this information in the report can affect the premiums you pay as well as whether you are insured at all if you are deemed to be a high enough risk. Scary, right?
How Far Back do CLUE Report Histories go?
Given the impact on insurance premium rates, one would naturally wonder how far back CLUE report claims and inquiries go. In other words, what is the historical lookback period for CLUE reports? CLUE reports typically contain up to seven years of claim history. According to LexisNexis,
“If you have not filed a claim against your auto or property insurance policy in the last 7 years, you will likely receive a clear report.”
When Should you Check your CLUE Report?
After researching CLUE reports in depth, here is when I plan to review mine (and others) for accuracy (note: you’re entitled to one of each report for free once per year):
- Once a year prior to policy renewals.
- Whenever I go shopping for a new insurance plan.
- Whenever I am in a car accident and make a claim.
- Whenever I look to purchase a new home, I will check my CLUE Property Claims Report and ask for a copy from the property owner of the property I am looking to purchase. In some states, sellers are legally required to disclose any damage or repairs – but that doesn’t mean they will. And getting a report from a third party to confirm is a smart move in case they are withholding information.
- Whenever I sell a home (if I have a good record to show, this can be a selling point).
How to Dispute your CLUE Report
CLUE report errors are possible can have a costly negative impact on your insurance rates. Errors can range from a simple error in data entry or information reported by insurer to fraudulent claims made in your name. You shouldn’t have to pay for someone’s mistake or fraudulent activities. Thankfully, there is a means to dispute incorrect information in your CLUE report. LexisNexis has the following to say about filing CLUE report disputes:
Upon receipt of your dispute, LNRS has 30 days to conduct a reinvestigation of the information disputed. LNRS will provide you with notice of the results of the reinvestigation no later than 5 business days after the completion of the reinvestigation. This notice will be provided to you by mail.
You can dispute by contacting LexisNexis by phone at 888-497-0011 or mail at LexisNexis Consumer Center, P.O. Box 105108, Atlanta, GA, 30348.
If the matter isn’t resolved to your satisfaction, you have the right to add a statement summarizing the nature of the dispute, which will appear in future CLUE reports. If you still don’t get results, you can contact your state insurance commissioner or file a complaint with the FTC.
In my CLUE Property Claims Report I found the following “Mysterious Disappearance” claim from 6 years ago and I have no idea what it is in regards to, since I’ve never made a personal property claim. I’m going to submit a dispute to have this removed:
Unfortunately, I’ve probably been paying higher rates for this for the past six years already!
How to Get a Free CLUE Report
Similar to how you can get one free credit report per year from each of the major credit bureaus (tip: you can also get free updated TransUnion and Equifax credit reports from Credit Karma any time) – you can click here to order your free CLUE report online, which is probably the easiest way to obtain your CLUE report.
You can also order by mail, or call LexisNexis toll free: 866-312-8076, Monday – Saturday, 24 hours/day, Sunday: 10:00 am to midnight EST. Ordering online is easiest.
You can get one free CLUE Property Claims Report and one free CLUE Auto Claims Report per year – and they can be ordered separately or together at the same time.
Do you have any experiences with incorrect CLUE report information and a dispute? Share in the comments.