Comments on: Virgin Mobile Beyond Talk: $35 for Unlimited Data, Text, & 300 Minutes?

By: Mike

Mike — Wed, 01 Feb 2012 06:02:42 +0000

TO: VIRGIN MOBILE COMPANY CORPORATE USA
To whom it may concern:
I don’t know if the right individual will get this letter but I hope it will get into the right hands .
About a year ago I became a customer of your company . I have purchased two telephones and registered them and was enjoing a good service and always recommended your company to all of my friends and relatives. I have registered a credit card on your site attached to every account and I have always paid my bills on time. So I would sy that your company has gained a valuable costumer .
So why would a company force me to leave and look for another provider ?
Here is my story:
I have purchased a android phone initially for account 410 340 5005 and I was enjoing it and learning how to use it. Later your company has released anew telephone called “MOTOROLA TRIUMPH” so I decided that I may want to switch o a more advanced telephone. I started to look around on the web
For a good price of this type of telephone. One day I have found one on a site:CRAIGS LIST. And someone was selling it for 225.00 so I decided to purchase the phone from that individual. I have met the seller in a local mall and after he showed me the telephone I asked him is why he selling it and his answer was “financial dificulties” well it sounded genuine . Before I made the purchase I have called Virgin mobile and told them exactly what I am doing and asked them about the phone. I provided IME number and asked them to check if the phone is not stolen, if it can be registered to my account ,and if it will be supported with no problem by your company? The answers I got were all positive. The person from your company asked me if I want to make the switch then , and I told them that I will have to get home and charge the phone and familiarize myself with this new handset. So later in the evening I went on your site and did a very easy phone swap with no problems. I started to enjoy the new phone. So it came to be a big surprise when Yesterday my phone sopped to work and the only place I could call was your company. I have spoken with 3 different individuals . None of them was able to help me:
Here are some coments:
1. You should not bought a phone from the street used (well check E-BAY, Craigs List and many other sites and people buy and sell used phones all the time) the main reason to save money.
2. When I asked them why my account was frozen I was told because of the phone belong to someone elses account (so just because due to incompetency of your personel I should be penalized? I asked them about the handset and they said it is ok . But if they were competent enough on their job and having the ime number they could have checked and know that this was a replacement phone send to some dishonest customer that sold it to me.
I asked what were my options ? the answer was such:
1. Purchase the phone and they will lift the suspension of the account (*when I asked how much the ansver was $299.00 (keep in mind I already paid $225.00 for it . the ansver was that we can do nothing about since this is an” replacement phone”
2. They suggested that I should return the phone and once they get it , they will lift the suspension of my account and I will be able to register back my previous LG handset that I still own.
3. When I said that why don’t they do it right away and I would send the phone back the next day they said no. that is not how it is going to be done? They need the phone first.
4. Then I decided to switch away from you to another carrier using another used phone that I purchased on E-bay. No problem the only thing I was not able to port over my number that I had for the last 10+ years. Do you think this is fair?
5. All of my suggestions were kind of ignored and I felt that your company does not value a customer as much as I imagine they would.
So here is what I did today ? I have switched to another carrier, I will not send the phone back to you since You had the opportunity to tell me that this was a wrong phone for me to purchase (but since due to incompetent employees in that department I have lost the $225.00 and I was asked to pay another 299.99 for a phone that Best Buy is selling for 249.00. No one realy cared what I had to say and they all said that they understand, but they can do nothing…etc.
I would like you to see if you can correct the wrong that was done to me by your company .
I am willing to pay no more than a $100.00 to put the phone back in service the way it was before, since I am in this predicament due to the incompetency of your personel. I already lost $225.00 plus the new activation with another monthly carrier $45.00 plus a bunch of accessories that I have purchased for my MOTOROLA TRIUMPH (new batteries , a car charger, a phone holster. A screan protector etc.
And now calculate how much will you loose if I start talking bad about your company and your customer service . Because even if you loose one customer it is much more that you want to get dishonestly from me.

By: Stephen

Stephen — Tue, 31 Jan 2012 18:09:46 +0000

@Jake: I wasn’t talking about Verizon. With Verizon I have had no problems. Virgin Mobile, however, I had to get 5 replacement phones (they were all free because I was under warranty).

By: HTC wildfire

HTC wildfire — Fri, 23 Dec 2011 16:45:18 +0000

As I said in my post I live in an area where virgin mobiles maps say I have the best coverage…it lies. uBecause I don’t get much coverage

And that’d great you had awesome experiences with them I hope you continue to. I have read numerous horror stories and very few positive stories about virgin mobile.

By: Red Oscar

Red Oscar — Fri, 23 Dec 2011 15:00:04 +0000

Personally, if I were you, I would return your Wildfire to the store for either a replacement or a refund. Anyone can get a bad handset. But it is also important to make sure you live in an area where Virgin has service. Virgin Mobile works on the Sprint network, but they have no roaming provisions. So if you live outside of Sprint’s native area of coverage, you’ll get no service regardless if your handset is good or not.

I have no experience with the Wildfire S phone, but every person I know who uses the Optimus V (7 total including 2 that I own and use personally) have had no major issues with that handset. But again, you need to operate within the Sprint area of coverage, or no phone sold by Virgin Mobile will work. That’s just the way it is.

By: HTC wildfire

HTC wildfire — Fri, 23 Dec 2011 07:47:55 +0000

Ah I see parts I used bad grammar wrong form of their ect….and supper should be suppose ect… And other misspelled words but my take home message was the main goal :)

By: HTC wildfire

HTC wildfire — Fri, 23 Dec 2011 07:38:55 +0000

The HTC wildfire, in my experience is a hunk of junk! Constant freezing, texts not delivering, or get this texts will send and appear to my friends as Japanese characters/symbols. I live where virgin claims to cover actually the website says in my area I have the best coverage……I think they need to update their maps. I have little or no single and connecting to the internet. Haha well forget that! And the battery life on this baby sucks. Horrible battery life. Oh supposedly in 2012 virgin will slow down users internet speeds after you’ve used a certain amount….which is fine but that kind of makes the unlimited have more limits. But oh well I’m just saying that so people know if you are big data consumers you may Google this 2012 data limits for virgin. It’s on there website. But back to my wildfire yeah its a hunk of junk. The keyboard froze on like when it wasn’t supper to be my screen stopped responding for a minute orto when I would tap it to do somethig else. Keep in mind I have had this baby less than a week and have not installed any applications on it and have hardly any texts. And and there customer service is a nightmare!!!!!! I can .. understand their customer service representatives. I don’t believe they are based in the USA, Australia, or the UK or Canada…..because it was almost impossible for me to understa.d them. I had to ask for one guy to repeat himself constantly, which I felt bad. Anyway calling their customer service in my experience has been horrible based on not understanding the customer representative’s English. They are horrible stay away is my advice. I mean if you just use your phone for emergencies or talking you’ll probably be fine, call quality isn’t the best on his wildfire s either. And there virtual advisor Alex…..the robot you get before you get a live customer service representative……well that virtual advisor is horrible too. He likes to hang up on you:(:(::(:( ……..HTC wilfire is a hunk of junk…and read reviews on virgin mobile’s service and phones…..even on virginmibiles website the number of negative comments is over the top. I’m returning my phone in less than a week and proudly never returning nor doing business with virgin mobile.

By: Red Oscar

Red Oscar — Thu, 01 Dec 2011 20:02:56 +0000

@Spexter….Personally, I’d hang on to the Optimus V, it’s just a great little phone. I can’t see where the Wildfire S and Optimus Slider are that much better, and worth the extra phone cost. These new handsets have the same screen resolution, so you get no improvement there. I know the Wildfire S has Gingerbread, but is that really worth the money of buying a new phone?

If you really want a bigger phone, either go for the Triumph, or wait to see if the LG Marquee makes it to Virgin Mobile. Personally, I went for the Triumph on Cyber Monday and am waiting for the FedEx driver to deliver it to the house. Merry Christmas to me!

By: Spexster

Spexster — Thu, 01 Dec 2011 18:08:33 +0000

Momma,

Amen to that! It’ been a few months for our two phones with no problems AND we’ve recommended the phone and/or service to family and friends and they too have had similar success.

My only gripe is how phone price keep dropping! I just saw the new HTC available at both Best Buy and Radio Shack….ugh! MY phone isn’t even broken in yet but damnnnn…….i want a new one already. Maybe I’ll pass the “gently used” Optimus down to my 13 year old.

By: Momma

Momma — Mon, 21 Nov 2011 15:14:13 +0000

I am an older lady (54 this year). I work from home and, while I do travel, it’s not regular beyond yearly/bi-yearly vacations. I used to have Net10 and was fine with that. But sending/receiving pictures and connecting to FB proved a failure with their basic phones that held the capability. We have grandchildren that we like to get and send pictures of. Three days ago, I got a VM phone at Target. I paid 130.00 for a Samsung Intercept.I signed up for their unlimited, 35 dollar, monthly plan and am very satisfied with it so far. I am not accustomed to a touch screen so got the slider keayboard. No need! I haven’t even used it for my texts! I am using the touch screen far easier than I thought I could. Haven’t tried pics yet but that will happen this weekend. I do not work for VM so have no horse in this race, however, as a professional SEM copywriter, I DO know the benefit of good and honest advertising. Especially online word of mouth from consumers. If, after a month or so, there are other odd charges, broken services which were promised or other shenanigans… I will come back online at each and every consumer site I see and relay that information as well. But, so far, I am happy with this service and the phone.

By: elise

elise — Tue, 01 Nov 2011 21:11:56 +0000

i have virgin mobile and everyone says that it drops your calls but idk llike none of mine have been dropped i like the coverage but i live in chicago and dont travel much out of the area so ive never had areas that arent covered. my phone the lg rumor touch is okay i mean its better than any phone ivee had before. i like it i guess my parents pay my bill and they wont do any contracts and this one was the cheapest so im happy for what i get with 25$ cause i looked into other companies and their so expensive so virgin mobile is good if you dont have much money like my parents