Comments on: Comcast’s Kryptonite Discovered

By: G.E. Miller

G.E. Miller — Mon, 02 Apr 2012 23:01:42 +0000

To their credit, Comcast has chat, and they are pretty quick about getting someone on the line, so I usually just call from a conference or phone room at work or Saturdays from home. May take a bit of maneuvering, but it’s worth the time spent. I just did it again this last weekend. =)

By: Melissa

Melissa — Mon, 02 Apr 2012 21:36:55 +0000

G.E., how do you get through to Comcast reps? If one works an 8-6 job, like I do, yet Comcast (our, in my case, Cox) only bothers to answer the phone from 8-6, how do you suggest someone call and argue? I’m all for doing that, but my problem is, even if I take an hour for lunch, I’m usually on hold for longer than an hour just trying to talk to them.

And, of course, they’re not open on the weekends. What do you suggest? Take a day off work?

By: ComcastKenny

ComcastKenny — Sat, 04 Feb 2012 18:02:44 +0000

Hi Retention Specialist,
Comcast has told me more than once that they don’t have a Retention Specialist or Retention Dept. In fact, one time, someone at Comcast told me that the Rentention Dept had been discontinued and “does not exist anymore.” Why will Comcast lie to their customers like this? Futher, why tell lies that are obviously untrue??

By: Steve

Steve — Wed, 08 Jun 2011 10:33:44 +0000

Im a former cable watcher and I think this guy is funny. He doesnt get that: most shows can be watched online, digital local programing isnt half bad if you have a decent antenna, and that with a powered usb hub Magicjack is more then reasonable at 20 bucks a month (the only real differnce if find is putting in area code). btw wait for the magicjack plus which plugs into your modem not computer (power saver) works on my yahoo DSL.

Back to topic. I believe it s a sign of nerviousness and a attempt to discredit the posters.

Most channels will post their current shows online. Hulu. The Windows media center has online television and has a TVo aspect to it which is useful with a TV. tuner inside.

One last thing I have parents that have comcast still. While I lived there I got a email address. Now that I dont live there I still can watch the Xfinity. Whom get their shows from 3rd parties ironicly lol

To quote some one a favored television show: Its not a threat. Its a promise.

By: Retention Specialist

Retention Specialist — Tue, 24 May 2011 18:04:05 +0000

I’m a Comcast Retention Specialist. You guys are so funny.

By: robin

robin — Wed, 19 Jan 2011 14:03:55 +0000

@saikio08: calmly discuss the confusion, show how it was the business’s responsibility, not yours.
Tell them you would like to cancel your service because of the way you were treated (they will try to retain you). if that doesn’t work, tell them you’ll be taking your claim to the better business bureau. And then go on the BBB site and file it.

By: Saikio08

Saikio08 — Wed, 19 Jan 2011 10:23:01 +0000

I am going to be getting into the trenchs with comcast as of tomorrow. THey had told me when I had changed my service to a better package that because of the missed appointments for installs and also not having anything other then the basic cable and internet. I had to wait for 1 1/2 months to finally get my service connected correctly they have now stuck me with a $500 dollar bill for all of the work and missed appointments and for all the services. Please I need to get some help and figure out how to win this battle with them.

By: robin

robin — Sun, 31 Oct 2010 17:17:36 +0000

I can’t believe you had luck with Comcast. I don’t have a TV and I use the internet only, so you would think I’d have a good deal with Comcast and then you’d be wrong. For the past year my “internet only” service cost me $38.49 per month. I thought this was pretty high and I’d been watching my bills like a hawk because they’re notorious for raising rates without warning.

And then yesterday I opened a bill to find my rate had gone up to $65 a month. For internet ONLY! This is higher than the regular priced service mentioned on their website.They only give discounts to people who purchase bundle services. I totally confused the customer service rep when I told him I don’t have a landline and I don’t own a TV. After telling them I was going to switch to AT&T the best they could offer me was $45 a month. The rep said “we can’t do any *permanent* discounts”. I think they fleece people who buy one service only to cover those who get discounts on HD TV. Either that, or they’re thieves.

By: Woz

Woz — Wed, 24 Feb 2010 02:25:51 +0000

When you call Comcast, make sure to choose the phone menu option for cancellation – You will often get to a human being on the first ring! I always bluff and tell them I’m switching to fios even though it hasn’t made it to my neighborhood yet [although it is about 300 yards from here]. Most of the promotions only last 6mo so you have to call twice a year. If you forget to call after 6mo, make sure they make the change retroactive to the time of your previous bill.

By: Chad

Chad — Mon, 18 Jan 2010 23:58:16 +0000

I called Cox Cable a long time ago cause I was paying $130 a month. Complained and even had the service cancelled! But they called me back the next day and offered me the same thing for $75 a month (cable service AND internet).