Technology has Raised the Bar for Customer Service
Customer service models are changing constantly with the evolution of technology.
Just think, 10 years ago there was no Twitter, no Facebook, no live chat.
20 years ago there were …

I still am not entirely sure what Occupy wants yet, but research released this past week by the Pew Research Center may be central to why they are sitting in the streets in the first …

What is Open Enrollment?
November is open enrollment season (a.k.a. “annual enrollment” or simply “open season”) – an important time of the year for employees to review their benefit elections.
Open enrollment usually rolls around just once …

This should not be news to you: dining out at restaurants is expensive.
I’ve determined that the average cost of restaurant meals when dining out is about 3X what I pay for the ingredients to make …

I’ve started hearing about wedding insurance more and more lately and have had a few readers ask me questions about it.
I honestly did not know it existed until recently. So I decided to do a …

We have a tuition inflation problem in this country. As a result, we have a student loan debt problem as well.
Student debt was higher than credit card debt for the first time ever in 2010 …