It’s holiday gift buying crunch time! However, it’s not too late to make some last minute purchases. In fact, Amazon just extended their holiday shipping deadline to Dec. 19 for Super Saver shipping.
If you’ve spent …

On December 15, I absolutely ripped Best Buy’s return policy (calling it one of the 5 worst return policies) for it’s excessive re-stocking fees and short return time-frames (only 14 days on many electronics). I …

Poor Customer Service by Policy
Whereas good customer service and focus should be rewarded (see my list of the best retailer return policies), poor customer service and focus should be called out and not disguised as …

Time is running low for thoughtful gift purchases. With shipping windows winding down, you have just a few days left to make some wise gift purchases this holiday season. But don’t fret!
Saving money is one …

Selling Gift Cards you won’t use (& Buying ones you will for a Discount)
The Holiday season usually brings a slew of new things that we don’t really need and might never use. Including gift cards. …

Strategically, I’ve started to do a good portion of my shopping at retailers with the strongest return policies. I am a FIRM believer that these retailers successes are in no small part to how customer-centric …