The Best Retailer Return Policies
Strategically, I’ve started to do a good portion of my shopping at retailers with the strongest return policies. I am a FIRM believer that these retailers successes are in no small part to how customer-centric their return policies are. When I believe that a particular brand or reseller really cares about my satisfaction, I tend to become intensely loyal to them.
You’ll have a difficult time finding return policies that are as generous by any of the competitors of the retailers listed below. Are their liberal return policies hurting business? Absolutely not! In fact, each of the retailers listed are in great financial condition and among the fastest growing retailers in the country.
# of Days to Return Item: 365 days, provided it is in original packaging and condition.
Receipt Required? Yes. You must get an order # and follow Zappos return shipping instructions.
Commentary: Zappos pioneered the ‘free shipping both ways’ policy, which was revolutionary at the time for an online retailer, and is still matched today by only a few. On top of that, their 365 day return policy is extraordinary. This generous policy helped them overcome the negative stigma around buying clothes or shoes online for fear that they won’t fit and you’ll have to pay for shipping to return them – which led to them blasting the competition and an eventual acquisition by Amazon.
# of Days to Return Item: Unlimited
Receipt Required? No, but if no receipt is given, you may receive a store credit, corporate refund, credit to your Kohl’s charge card, or an even exchange.
Commentary: Unlimited return days is a rarity amongst department store chains. In comparison, Macy’s return policy is 180 days (not bad, in its own right compared to many retailers), JCPenney’s return policy is 90 days, and Sears return policy is 30 or 60 days. ‘Unlimited’ just has a certain liberating ring to it, doesn’t it?
Don’t have a receipt? From my recollection, Kohl’s can look up the purchase in their system by your credit card and issue a refund to your card. If they don’t, however, and you really want your cash back or charge refunded, you can simply return your item for an even exchange, get a new receipt, and then later return it with the receipt.
# of Days to Return Item: within a year
Receipt Required? No. You can use your REI Membership card number and I haven’t run into this situation because I am a member, but if you didn’t have a membership, I’m sure they’d find a way to make it right.
Commentary: If you are an outdoor sports enthusiast or simply like their great clothing line, you understand how good REI’s return policy is. In fact, it is the primary reason that I buy all of my backpacking gear from them. Why is it so important? If you’ve ever purchased a $100 air mattress, $300 backpack, $200 lightweight rain jacket, or $400 tent, only to have it tear on its second or third use, you know how big of a deal this is.
I’m willing to pay a little more for the same goods that another retailer might be offering because of this policy and also because I will get a dividend check at the end of the year of 10% for my REI purchases with my REI Membership (which costs $20 and lasts your lifetime).
# of Days to Return Item: Unlimited on everything, except 90 days since purchase for a refund on: televisions, projectors, computers, cameras, camcorders, touch screen tablets, MP3 players and cellular phones.
Receipt Required? No, but as with all Costco purchases, you must be a member to purchase.
Commentary: You have to love the unlimited days to return. And even 90 days on electronics is outstanding. In comparison, Best Buy’s return policy allows only 14 days on computers, monitors, projectors, camcorders, digital cameras, and radar detectors, and 30 for everything else. God forbid you actually do have to return an item to Best Buy because you will have to have your receipt, return it within those short time frames, and you could even be charged a restocking fee on top of it all.
If you have a Costco American Express card, American Express extends the manufactures warranty an extra year for any items you purchase.
# of Days to Return Item: Seemingly unlimited, but if you want to return a one year old loaf of bread, you are a ridiculous human being.
Receipt Required? No.
Commentary: Trader Joe’s does not have an expressly written return policy on its website, however, I have returned goods to them a number of times and can speak to personal experience on this one. Trader Joe’s has ALWAYS taken back any items that I return without any hassle and without a need for a receipt. A number of other grocers that I have shopped at are not as liberal, and many will issue a store credit if you do not have a receipt. Gotta love Trader Joe’s.
Return Policy Discussion:
- What are your favorite/least favorite retailer return policies?
- Are their any retailers on this list that you have a good return story on?
- Any selections that you disagree with? Why?