Comments on: American Express Purchase Protection Plan – a Rare Credit Card Benefit

By: Freediver

Freediver — Mon, 18 Jul 2011 21:36:47 +0000

Gotta love that Amex. Recently got the Platinum card which at 450.00 sounds like a lot, but..you get admission to the American, Delta, and US Air Airport clubs and 200.00/year reimbursement for miscellaneous charges that the airlines hit you with like baggage fees, food, drinks, change fees, etc. They’ll also pay the 100.00 application fee to the special Global Entry trusted traveler program which expedites you when you re-enter the country. that’s in addition to all the other perks like purchase protection. It’s a no brainer for anyone who travels.

By: inspin

inspin — Tue, 10 Aug 2010 10:24:58 +0000

They also have an extended warranty that will add up to a year to any manufacturer’s warranty (doubles the warranty up to 1 year for coverage up to 5 years, e.g. 5+1=6). Joy!

By: G.E. Miller

G.E. Miller — Wed, 07 Jul 2010 02:46:02 +0000

@ Robbie – you are referring to ‘return protection’, which is not the same as ‘purchase protection’. They are two separate programs. Coverage is limited to up to $1,000 per Occurrence, up to $50,000 per Cardmember account per policy year, and is in EXCESS of other sources of indemnity. https://www212.americanexpress.com/dsmlive/dsm/dom/us/en/phaseib/purchaseprotection_shareddetailsall.do?vgnextoid=fc1a4959f3156010VgnVCM100000cef4ad94RCRD&vgnextchannel=e2cb0db3915e7010VgnVCM10000084b3ad94RCRD&name=purchaseprotection_shareddetailsall&type=intbenefitdetail

By: Robbie

Robbie — Wed, 07 Jul 2010 00:23:45 +0000

Unfortunately, your article misrepresents part of the program.

AmEx won’t pay you up to $1000 per item – it’s $1000 per year, $300 per item.

The lady who broke her shoe? Even if she had bought it with AmEx, she’s still out of luck because AmEx will only take the item back if it’s undamaged and unworn.

You can read their policy terms here: https://www124.americanexpress.com/cards/benefits/includes/pdf/returnProtection2003.pdf

It makes you wonder just what exactly you *can* return to them.

To me, the only reason I still have my AmEx card is that their customer service people are great. On the times when my card has had fraudulent charges on it, they’ve been great about taking care of the problem (as opposed to Etrade, who ran us through the wringer).

Robbie

By: Isa

Isa — Sat, 03 Jul 2010 18:29:59 +0000

I was only 2 weeks into the 90 day protection plan when I dropped my camera. The lens broke off and I filed the claim with AmEx. I have been having a difficult time getting the claim processed. I will continue to be patient and keep my fingers crossed that the lens is replaced. But it is definitely not as simple as they make it appear.

By: Mer

Mer — Tue, 29 Jun 2010 16:24:55 +0000

Purchase protection is nice, but when my car stereo got stolen the day I bought it, AmEx didn’t cover it because it was “installed” in the vehicle or something. So, caveat emptor.

By: Credit Girl

Credit Girl — Mon, 21 Jun 2010 16:36:24 +0000

Couldn’t agree more! My parents started using AmEx and they told me to sign up and now I love it! They are by far the front runners in terms of credit card perks and bonuses for customers!

By: Ron Ablang

Ron Ablang — Sun, 20 Jun 2010 23:42:26 +0000

Does AE actually have a list of retailers that accept it worldwide?

By: G.E. Miller

G.E. Miller — Sun, 20 Jun 2010 22:03:21 +0000

@ Frank – wow, that’s awesome! (well, not that it broke…. ah, you know what I mean).

By: Frank G.

Frank G. — Sun, 20 Jun 2010 21:47:08 +0000

I broke my iPhone screen on day 88 of the 90 days, and American Express refunded the purchase price because I used my Blue Cash card. It’s a great feature.